Messages and the clinic inbox

Patient messages are off until the clinic turns them on in Admin → Messaging, with your reply promise (for example 2 working days).

Messages arrive in the Inbox for doctors, nurses and reception. Urgent ones come first.
A message is urgent when it contains emergency words such as "chest pain" or "can't breathe" - the patient was already shown the emergency numbers. Check it straight away and call if needed.
Assign a conversation to a doctor, reply with a photo, close it, or press Ask reception to book.
All messages stay in the patient's record and cannot be edited.